Energy and utility providers can streamline processes associated with the diagnostic and service for advanced equipment faster using a no/low-code approach.
Automating service procedures helps to quickly aggregate information related to issues, optimise scheduling of dispatch teams, and prevent or reduce downtime.
Your servicing workflow could include the following steps:
- New service call/ ticket/ alert
- Generate preliminary diagnostic and populate case with relevant contextual information useful for ground team
- Assign and schedule team for inspection/ service
- Ground team performs inspection and repairs
- Outcome and reporting
- Feed back info to database to learn for possible future interventions
Depending on your equipment, new service alerts could be coming either from integrated hardware such as intelligent sensors, instruments, or other IIoT devices that automatically detect issues and trigger the process, or from actual personnel that manually report an issue.
In some cases, cutting-edge IIoT devices also allow you to bypass several steps in this workflow and prevent or auto-repair issues without any need for human intervention.
In PROCESIO, use the following actions to build this flow:
- Call API or webhooks to integrate with sensor software, ERP, scheduling tool, reporting tool etc
- If necessary, create the data model
- Define the process variables
- Use regular expressions
- Map process data
- Can’t find what you need? Build your own Custom action
Why automate equipment servicing?
- Save time and costs by shortening the service response times
- Make use of accurate contextual information to solve issues faster
- Prevent and reduce downtime
